Frequently Asked Questions

Zenvira offers a diverse range of AI-enabled devices including robotic vacuum cleaners, smart air conditioners, intelligent pet fountains, and advanced climate control solutions designed to simplify everyday tasks.

Orders can be placed through our website zenvira.club by selecting your desired products, adding them to the cart, and completing the checkout process with your shipping details.

Typical delivery within Qatar takes 2–4 business days from the date of shipment, subject to product availability and local logistics conditions.

Yes, we offer optional installation services for select devices upon request. Our certified technicians can set up your equipment and ensure proper operation.

Most Zenvira devices support integration with popular voice assistants and home automation platforms. Detailed setup instructions are included in the user guide and mobile app.

Our devices are compatible with the standard 220–240 V, 50 Hz power supply used in Qatar. Specific requirements are listed in each product’s technical specifications.

Filter and sensor maintenance frequency depends on usage conditions, but a general recommendation is to inspect and clean them every 2–3 months to maintain optimal performance.

Yes, genuine replacement parts and accessories can be ordered through our website or requested via customer support to keep your devices operating smoothly.

We accept returns or platforms within 14 days of receipt, provided the items are in original condition and packaging. Please consult our returns policy for details.

Regularly clean the fountain basin and replace filters as indicated by the device’s maintenance alerts. Use only fresh, potable water and follow the user manual’s guidance.

Yes, our smart air conditioners feature adaptive energy-saving modes that adjust cooling output based on room occupancy and ambient temperature data.

Zenvira provides comprehensive after-sales support including troubleshooting assistance, firmware updates, and maintenance scheduling through our customer service channels.

All Zenvira products are engineered for compatibility with the standard voltage and frequency specifications in Qatar and wider Gulf Cooperation Council countries.

Firmware and software updates can be applied via the mobile companion app or by connecting the device to a PC. Instructions are provided in the product documentation.